St Margaret Clitherow Catholic Primary School
We act with love, build our faith and grow as people
Views, Concerns and Complaints
Concerns
It is natural that parents may, occasionally, be concerned about an aspect of their child's education or welfare at school. This could include issues concerning the school's approach to aspects of the curriculum, homework, behavioural problems or any other issue.
The school welcomes enquiries from parents about any matter. Teachers and staff will explain the school practices, policies and how they affect pupils. In the majority of cases, concerns will be handled by the class teacher; however, If you need further assistance, you can make an appointment to see a member of the senior leadership team. Your concerns will be taken seriously and every effort will be made to resolve the matter as quickly as possible
As we have to be mindful of social distancing, the best way to contact the school is either by phone or email and an appointment can be made. Unfortunately, discussions cannot take place at the school gate as the class teacher will need to supervise the children in the class.
Complaints
The difference between a concern and a complaint; a 'concern' may be defined as 'an expression of worry or doubt over an issue considered to be important for which reassurances are sought'. A complaint may generally defined as 'an expression of dissatisfaction however made, about actions taken or a lack of action'.
It is in everyone's interest that complaints are resolved informally, without the need to invoke formal procedures.
The school has defined procedures for handling complaints so don't be embarrassed if you feel the issue warrants more attention - complaints policy and procedures please see below.
Compliments
Positive comments and compliments are always welcome and very encouraging to teachers and staff. The school encourages positive feedback or opinions from pupils and parents. In practice, this dialogue is continuous, sometimes directly and also indirectly, for example, through questionnaires.